FAQ
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Pre-Purchase
Typically each file is opened with a retainer to begin drafting custom drawings and finalizing all details and options for your new home.
The first visit is a "Discovery session", acquiring information from one another (question exchange) to see if we could be a possible fit for your housing needs and viewing the show homes on display.
Order In Progress
Our transport and installation staff specialize in new home set up and delivery. The home is delivered to the property and installed as per our agreement. Set up and completion times vary, depending on factors such as the size of home and the season it is being delivered in. Naturally, winter months can take more time than summer months. Set up can be completed in as little as one week, and can take up to eight weeks.
Timelines for service connections can vary depending on the size and style of home you purchased. Typically the new homes can be connected within 3-7 days of delivery. Inquire with your consultant to confirm the best timeline for arranging tradeswork after delivery.
EAGLE HOMES MOVING CHECKLIST
1-2 MONTHS AFTER SIGNING:
- Apply for Building Permit
- Look into accommodations btw homes
- Hire a contractor(s) for all site preparation
- Plumber
- Gas fitter
- Electrician
PLEASE PROVIDE Plumbers, Gas Fitter & Electrician with the Eagle Homes Manuals at this time. We will need these back after they complete their obligations
- Contact your Eagle Homes Sales Advisor on the progress of your lot; please forward photos as well
- A Site Check will need to be completed by an Eagle Homes Crew Member
- Discuss storage solution options with your moving company
- Get boxes and moving supplies
- Begin packing non-essential items and have a garage sale and/or donate to charity
- Complete necessary change of address forms:
- Complete change of address at Canada Post
- Driver's License, Health Cards, Insurance
- Employer, Doctor, Dentist (if you do not have the BC health care app, get copies of your Medical and Dental records)
- Magazine subscriptions and other mailings or Memberships
- Bank Accounts, Credit Card and Tax office (Canada Revenue Agency)
- Order any new furniture or appliances and schedule their delivery for the day after you take possession
- ALWAYS keep in contact with your Eagle Homes Advisor on the progress, and provide photos
1 MONTH PRIOR TO DELIVERY:
- Apply for gas and power meters (Fortis Electric/Fortis Gas/BC Hydro/etc.)
- Acquire home insurance (ask your Eagle Homes Advisor about Pal Insurance)
- Final payment owing paid or legal docs completed, depending on your funding situation (Cash or Financing - feel free to ask your Advisor)
- Have your lot staked out where the home is going to be
- Decide where Eagle Homes can have installation materials placed? (provide photo)
- Make sure your lot is ready for the delivery of your home - trim branches/trees, fill in ditches, take down fence posts, etc. as advised during your Site Check
- Always keep in contact with your Eagle Homes Advisor and include photos
- Continue packing and targeting larger items
- Provide your issued Building Permit to your Eagle Homes Advisor
- Provide a copy of your Home Insurance to your Eagle Homes Advisor
- Confirm with your Plumber, Gas Fitter, and Electrician regarding dates when they will complete their install obligations (2-5 days after the home has been delivered)
- Continue packing - start the garage, sheds and all outdoor items
- Provide Eagle Homes with your new mailing address
1 WEEK BEFORE DELIVERY:
- Ensure the property and accesses are ready for the home
- Create a survival bag with all your essentials you will need during the transition
- Create an "open first" box when you take possession at your new home
- Items such as: Towels, Bedding, Basic Kitchen Items (paper towel), Bathroom Supplies (Toilet Paper), Toys for the Kids and Tools (to set up things)
DAY OF DELIVERY:
- Eagle Homes will deliver your home the scheduled date, most often before the sun comes up due to transportation rules
- Eagle Homes Crew will take about a week to set up your home with skirting, aligning cupboards, etc.
- If there are any deficiencies, the Eagle Homes crew will report them in to the designated sales office, who will report to Moduline
IMMEDIATELY AFTER DELIVERY:
- Please arrange to have the Plumber, Gas fitter, and Electrician finish their obligations, testing and connecting the necessary appliances, gas lines, water and sewer lines, and radon if applicable, and making sure everything is working properly. At this time, please ask your tradespeople to return the completed checklist found in each manual you have given to your tradespeople and email them to your Advisor
3 DAYS AFTER THE DELIVERY:
- Heat the home to acclimatize the materials in your home for at least 3 days before the drywaller is scheduled to complete drywall finishing
- If you did not purchase stairs from Eagle Homes, please ensure that stairs are built and installed prior to the drywaller arriving
- The drywaller will take approx. 7-14 days, depending on the size of your home
- The floor layer will take approx. 1-3 days depending on the size of your home
- Cleaner will be hired by client or client can clean themselves
FOLLOWING COMPLETION OF OUR OBLIGATIONS:
- Your walk through is to be arranged through your Eagle Homes Advisor
- Your one year warranty will commence as of possession
- Your ten year warranty will commence as of possession
- Your Advisor will register your new home warranties on your behalf
CONGRATULATIONS ON YOUR NEW HOME!!
Post-Purchase
Yes, we strongly recommend that you register the new warranty for each of your new appliances. It will help Whirlpool provide more efficient warranty service if there is ever a problem with your product. Your warranty registration can serve as proof of purchase for warranty claims. It will also allow Whirlpool to contact you directly as the homeowner. You can register your appliance online by visiting the Product Registration site, or by calling 1-800-807-6777. Alternatively, in your important papers package, you will also find the individual registration cards that can be physically mailed in.
Your first step would be to contact the same tradesperson that commissioned the furnace. That person should complete and assessment to determine what is causing the issue. If they need assistance with troubleshooting, that person should contact the GLP Western office while still on site to work through various troubleshooting techniques over the phone. Once the issue is identified, the tradesperson can fill out and submit a warranty claim form to GLP Canada. Parts are typically covered and provided by GLP and can be shipped directly to your home or the tradesperson. Here is a link to the claim form. The tradesperson can either wait for reimbursement from GLP, or you can pay any costs and ask to be reimbursed directly from GLP.
If you require further assistance with this process, please reach out to your consultant and we will give you a hand.
Today's homes are much more airtight than they used to be. Provincial building practices have increased airtightness requirements throughout the years, and your home is no different. Our homes are designed with a whole house fan that is connected to the furnace blower. It is designed and intended run continuously 24/7 to prevent negative pressure issues, condensation/humidity issues, as well as effectively circulate the air throughout the interior of the home.
Some people choose to disconnect the whole house fan, stopping the contunious air flow. You must know that any issues caused by moisture/condensation on the walls, windows and interior of the home and issues with negative pressure (floating floors, damage to seams in the home, cold air being sucked in through receptacles, window/door openings and floor penetrations, etc) and the costs associated with converting the blower to manual control will not be covered under warranty.
All homes receive smoke detectors in all bedrooms. Combination alarms (smoke/carbon monoxide) are located at all hallways in homes. Depending on the configuration of the home, there will be 1 to 2 combination detectrors in each home.
In park models, there is an additional gas detector shipped with the home to be placed near the furnace to detect natural gas or liquid petroleum (aka propane) leaks.
The alarms are intended and designed to protect the inhabitants from carbon monoxide that can be produced by multiple appliances or fire in living areas outside bedrooms.
You can find more information about the detectors by visiting the manufacturer's website.
Chirping once per minute: The smoke and smoke/CO2 alarms will chirp once per minute to indicate a low or missing battery. Change the battery in the chirping alarm, and press the test button to resync the alarms. They will go through a high pitched beeping pattern that resync's all alarms to one another.
3 beeps - pause - 3 beeps (not while being tested): The red LED light flashes rapidly on the unit that triggered the alarm. This is an alarm that was initiated by smoke. Shortly after the original alarm begins sounding a horn, the interconnected alarms will follow the same horn but do not flash the red light.
Visit the manufacturer's website here for troubleshooting and questions about these alarms.
Smoke and smoke/carbon monoxide combination alarms should be tested weekly.
During testing, your alarm will flash a RED light once every second. The horn will follow a testing pattern of 3 beeps - pause - 3 beeps.
Find the warranty information here.
It is a switch that looks like a lightswitch but displays a bright red sticker that states "Emergency Furnace Switch" in white lettering. When turned off, it will quickly cut the power to the furnace in the event the homeowner can smell gas or has another type of emergency that would require the owner to shut down the furnace immediately.
It is likely that the receptacle you have plugged your item into is the switched receptacle. This means that one of the outlets is wired to a switch on the wall in the living room, and is intended to have a lamp plugged into it so it is easy to turn on and off the light, without having to unplug it or switch off at the light itself.
No, you never need to worry about turning it off. It automatically adjusts the power output according to the temperatures of the line it is attached to and will only ever draw power if necessary (when the temp gets below a certain temperature). Modern tapes have a built-in thermostat that automatically calls for power (and the resulting heat) as the surrounding temperature drops near freezing and cuts power off as the temperature rises. Those tapes do not draw electricity all the time, even though they remain plugged in.
You have one year from the date of possession to submit further reports. Please take photos from close up as well as farther away, to give a bigger picture of what you have found and send the photos in an email to the office or consultant you purchased your home from with a description of what it is, where it is found in the home, and when you noticed it. Our teams will process the report and submit a service order to the warranty and service department. Once the service team is planning a trip to your area, they will reach out to schedule a date and time with you to attend and resolve.
VISION STATEMENT
To provide the best customer experience through innovation and consistent adaptation; to develop quality, environmentally-friendly homes while positively impacting our communities through supporting and giving back locally, one home at a time.
Developments
Locations
Salmon Arm, BC
1190 51 Street NE
Salmon Arm, BC
250-833-4728
Kamloops, BC
7510 Dallas Drive
Kamloops, BC
250-573-2278
Cranbrook, BC
2232 Cranbrook Street N.
Cranbrook, BC
250-489-1230
Castlegar, BC
4430 Minto Road,
Castlegar, BC
250-365-2121